Frequently Asked Questions

Agent-Based Content Generation

Unlike simple tool-based platforms, AI Designs utilizes a proprietary Agentic Workflow. When you make a request, credits are invested in two stages: first for the agent to semantically understand and decompose your creative intent, and second for crafting the final high-fidelity output using the world's best underlying models.

The number of credits consumed depends on:

• Model Selection: We aggregate top-tier models (e.g., Gemini, Midjourney, Kling). Each has a different "burn rate" based on its computational cost.
• Task Complexity: Detailed reasoning tasks or multi-step workflows (like "Concept to Poster") require more processing power.

Canvas Generator Usage

Credits are calculated dynamically based on your specific generation settings:

• Image resolution & upscaling quality.
• Style complexity and fidelity requirements.
• Advanced parameters (e.g., negative prompting, reference image weights).

Note: The more sophisticated your configuration, the more credits are required to execute the agentic chain.

You can acquire credits through our monthly subscription tiers or via one-time top-ups.

Credit top-ups are available exclusively for Basic, Pro, & Ultimate members.

We offer a flexible Rollover Policy designed to protect your investment while encouraging active usage.

Monthly Subscription Credits:

• Unused credits from your monthly plan will roll over to the next billing cycle, subject to a Maximum Rollover Cap.
• The Cap: Your total account balance cannot exceed 2x (two times) your current monthly plan's credit allocation.
• How it works: If your rollover credits plus your new month's credits exceed this limit, any excess credits will automatically expire on your renewal date.
• Example: If you are on the "Starter Plan" (2,000 credits/month), your account balance can never exceed 4,000 credits. If you have 2,500 credits remaining and renew, your balance will be capped at 4,000, and the surplus 500 will expire.

Top-up Credits:

Credits purchased separately as "Top-ups" (outside of the monthly allowance) never expire and are valid as long as your account remains active.

Important Legal Disclosure: Our "Unlimited" benefit refers strictly to the quantity of generations allowed, not the speed of delivery. To comply with Hong Kong trade regulations and ensuring system stability, this service is governed by the following Fair Usage Policy:

Resource Allocation (GPU Availability):

"Relaxed Generation" allows you to generate content without consuming credits by utilizing surplus/idle GPU capacity. These tasks are processed only after all paid Credit (Fast Mode) tasks are completed.

Tiered Priority Queue:

Your position in the Relaxed waitlist is determined by your subscription tier. Higher tiers jump ahead of lower tiers in the queue:

• Ultimate Plan: Highest Priority (Fastest dispatch in Relaxed mode)
• Pro Plan: Medium Priority
• Basic/Starter Plan: Standard Priority

No Guarantee on Generation Time:

Due to the dynamic nature of global GPU loads, we cannot guarantee a specific completion time for Relaxed tasks.

• Idle Times: Generation may take 1–5 minutes.
• Peak Times: Wait times can extend to 5 minutes, 60 minutes, or significantly longer.
• Switching Modes: If you require immediate results during high-traffic periods, you must use Credits to bypass the queue via "Fast Mode".

We strive for fairness and comply with Hong Kong consumer protection standards.

• 7-Day Performance Guarantee: If you are a new subscriber and have used fewer than 10 Credits, you may request a full refund within 7 days of your initial purchase. This serves as a cooling-off period to let you test our Agent's capabilities risk-free.
• Non-Refundable: Due to the irreversible GPU costs incurred by our agents during generation, refunds are not available for dissatisfaction with artistic style alone, or after significant usage (>10 credits).

We believe in "Easy In, Easy Out." You can cancel auto-renewal at any time directly from your Account Settings page. Your credits remain valid until the end of the current billing cycle (subject to the rollover cap if you choose to resubscribe later).

Yes, for commercial use.

Bytelancers Limited assigns to you all commercial rights and interests that our platform obtains from the underlying AI models.

• Usage: You can use the generated assets for global advertising, packaging, digital media, and merchandise.
• Exceptions: Your rights are subject to the specific licensing terms of the underlying model used for that specific generation (e.g., Midjourney, Kling, or Stable Diffusion).
• Restrictions: Commercial rights generally cover the generated assets but strictly exclude the right to redistribute, reverse-engineer, or resell the AI models/agents themselves, or to use the outputs to train competing AI services.

Yes. We adhere to the Personal Data (Privacy) Ordinance (PDPO).

• No Training on User Data: We do not use your private uploads (especially biometric data for ID photos) to train our public models.
• Data Security: As an aggregator, your data is transmitted securely to our inference partners solely for the purpose of generation and is not retained longer than necessary.